REFUND POLICY
Our policy lasts 30 days. If more than 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Downloadable products are exempt.
We handle returns in two ways, depending on the reason for the return:
1. Incorrect or Damaged Items
If you have received an incorrect item or your item arrives damaged, we sincerely apologise and will make it right at no cost to you.
To be eligible, please contact us within 30 days of receiving your order at zulutunes.shop@gmail.com with your proof of purchase and a description of the issue. Once we have reviewed your request, we will provide you with our preferred return shipping method and label. Please do not return the item until you have heard from us, as we are unable to cover costs incurred through unauthorised shipping methods.
Upon receipt and inspection of the returned item, we will either dispatch a replacement or issue a full refund — including your original shipping costs — to your original payment method within five working days.
2. Change of Mind Returns
If you are not completely satisfied with your purchase, we are happy to accept a return provided the following conditions are met:
The item is unused and in the same condition in which you received it
It is returned in its original packaging, including all inserts and stickers
The return is initiated within 30 days of purchase
To arrange a return, please contact us at zulutunes.shop@gmail.com with your proof of purchase. You will be responsible for the cost of return shipping, and shipping costs are non-refundable. If you are returning an item valued over £75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Your item should be clearly labelled and posted to:
Druckzentrum Zenddyeh
Drahthammer Straße 33
92224 Amberg
Germany
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, a refund will be applied to your original payment method within five working days. Please note: sale items are not eligible for change-of-mind returns. Your statutory rights in respect of faulty or misdescribed goods are not affected by this policy.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at zulutunes.shop@gmail.com and we will guide you through the process.
Late or Missing Refunds
If you have not received your refund, please first check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at zulutunes.shop@gmail.com and we will look into it for you.